Frequently Asked Questions

WHOLESALE

    • Yes. Please fill out a request for wholesale account from our website portal or reach out to us at support@soy68candle.com.

PRODUCTS & INGREDIENTS

    • Made from hydrogenated soy, natural oils, essential oil, butters.

    • Essential oil and food grade fragrance.

    • Our products focus use are moisturizers to treat skin care. The longer you use, it could treat up to crack heels or crack skins needed TLC. Also, it’s a dual use for candle scents or moisturizer scents of your choice of scents

    • Yes. Currently we offer MOI68 glove, sock, and a wax form. These products were created for professional use at spas but are safe and easy to use at home as well. Please visit our “MOI68 How to Use” for tips on how to receive maximum benefits

    • Light the candle and let burn for 5 to 15 minutes to allow enough oil to form. Once you blow out the candle, wait 5 to 30 seconds for the smoke to clear before applying onto your skin. There are many other safe ways to use, this is just one of the recommended ways

    • Yes. a moisturizer candle burn is affected by several factors including size and shape of vessels, wick, temperature/draft in the room etc. The key to achieving the perfect burn is to always allow your moisturizer candle to completely liquefy across the top before blowing it out to avoid tunneling. Before each burn, make sure your wick is trimmed to ¼” inch. Don’t drop debris, like matches, or wick trimmings into the wax. Don’t place your burning moisturizer candle on sensitive or uneven surfaces.

    • Tunneling can be caused by a few things and here are some tips to prevent and fix it:

      • Let the moisturizer candle burn for several hours when first lit. This will allow the whole top layer of the moisturizer candle to melt out to the very edges. This will also form a ‘memory’ melt the next time you light the moisturizer candle.
      • Never burn your moisturizer candle underneath a ceiling fan or drafty area.
      • If your moisturizer candle has already tunneled, make your moisturizer candle a tin foil hat with a small hole at the top. This will allow heat to radiate down and melt the edge wax. In most cases, the wax will melt to the edges within 15-30 minutes with the foil. When removing the foil hat, remember it will be hot and may burn you.
      • If you are having trouble getting the edges to melt down, you can also cut the edge areas off and melt them in a wax warmer to get most of the wax, but the above steps should fix the tunnel issue. Our moisturizer candle can also be warmed on a candle warming plate which would melt it for use of it benefit or scents uses without flame.
    • No. The Consumer Product Safety Commission (CPSC) voted unanimously to ban the manufacture and sale of lead-cored wicks and candles with lead-cored wicks in October of 2003.

    • Currently we offer 2 sizes, Tea Light, and 4 Oz. jar. Tea Light size is intended for one time use. 4 Oz. jar is intended for repeated and should last approximately 1 to 2 weeks depending on the frequency of use and size of area applied.

    • Yes. Being that our moisturizer products contain soy and have scents, they have a 12-month shelf life if kept at room temperature and out of direct sunlight. After 12 months, the scents in the wax will dissipate and the moisturizer may no longer have its full benefit of vitamins.

    • At the discretion of our creative team, we may create and offer a seasonal scent.

    • Absolutely! We are always working on new scents and benefits to our products. If you don’t see a scent you like in our store, feel free to drop us a comment and we will do our best to make it for you.

    • Our moisturizers contain ingredients such as soy wax, essential oil which can tarnish certain surfaces if not wiped away quickly. Please make sure that your moisturizer does not come into prolonged contact with surrounding areas such as painted surfaces, plastic, leather, fabric, wood, and all other materials. Clean up spills quickly to prevent damage.

SHIPPING, RETURN, REFUNDS & CANCELLATIONS

    • Currently we do not offer free shipping.

    • Yes, free pick up is available at our retail location 1835 Prairie City Road Suite 100 Folsom, CA 95630.

    • We only ship within USA and Canada currently.

    • Usually for standard ground, 1-5 days. Time will vary depending upon on location shipped to. Please visit our Shipping and Return Policy for more information.

    • Yes. shipping options can be select at check out.

    • We are happy to refund, return or exchange your order(s) within reasonable conditions such as original and unused condition. Please visit our Shipping and Return Policy for more information

    • Yes. Your order can be modified within 24 hours before we ship. After you receive the shipping tracking number, we can no longer modify your order. Please request a modification for your order(s) from our communication website or contact us at support@soy68candle.com.

    • We will send a replacement to you at no cost. Please visit our Shipping Policy under (Something’s Wrong!) for more information.

OUR VALUES

    • Regardless of what some manufacturers may claim, no wax can be certified organic. The solvents used in the hydrogenation process of any natural wax make that physically impossible. That said, our soy waxes are food grade and made from USA grown soybeans.

    • Yes, materials used in the manufacturing process are gluten-free. While our products are food grade and gluten free, they are not intended to be eaten. Please do not eat our products.

    • No, all our products are vegan and cruelty-free. We do not test our products or ingredients on animals.

SKIN CONCERNS

    • Gently scrub with pumice stone to remove the thick, hard skin on your heels and then apply moisturizer candle to your dry feet. Use twice daily to achieve maximize result.

    • Most cases of cracked heels can be treated at home by scrubbing with pumice stone and continued application of moisturizer candle.

    • Yes. It helps by creating a sealing barrier that helps to lock in the essential moisture your feet need to repair themselves.

    • The most common cause is dry skin, which causes the cracks, also known as fissures, to develop.

    • Dry skin is more common in the winter than in the warmer months. Moisturizer candle can help the skin retain more water and reduce the flakiness of dry skin.

    • Exfoliate a couple time a week at most. Apply Soy 68 moisturizer candle once or twice daily.

    • The flakiness and itchiness of dry skin should improve in 1 to 2 weeks. After it heals, keep using the moisturizer candle at least once a day. A good moisturizer will begin to make your skin look and feel softer within minutes.

    • By using Soy 68 moisturizer candle. Our candles contain soy oil, coconut oil, almond oil, jojoba oil, shea butter, which is just what your skin needs.

    • Aloe Vera has moisturizing and hydrating properties, making it an ideal choice for treating dry skin.